Thyssenkrupp Gold Service Agreement

At thyssenkrupp Elevator, we pride ourselves on being the best at moving people from one place to another: smooth, stylish and safe. At thyssenkrupp Elevator, we offer excellent service day after day 24 hours a day. Each of our service technicians draws on the know-how and skills of our International Technical Services (ITS) network, which combines the knowledge and experience of all our specialists around the world. TEAMService Platinum Premier eliminates expenses that are virtually impossible to budget. Platinum Premier provides you with all interdependent components of our system for a fixed fee. We provide service packages based on a clear understanding of our customers` needs. These service agreements are easy to understand, allowing you to focus on choosing the right package that meets your needs. The elevators are on the move 24 hours a day, 7 days a week, so you need to be able to count on a service team that is on demand 24 hours a day. If necessary, ITS engineers will even come to you to solve the problem with a local service technician. We offer a full service for all major elevator manufacturers. You can count on us to provide first-class support for all types of elevator systems. We are your one-stop shop for service. If you are informed if things go wrong, see when the help arrives and look at the full service history once everything is corrected.

What your elevators look like, how smooth they are, how fast they take calls and how often they are out of service: all the facts that help or damage the reputation and marketing of your building. We understand that the safe and reliable operation of your elevators and escalators is essential for your building. That`s why we continuously monitor the delivery of services with a real-time VIEW operating system. VIEW allows us to take proactive steps to keep your devices safe and reliable. We have the technology, talent and education we need to keep people moving. We offer a service in a smarter, stress-free and systematic way, so everything is as painless as possible for you and the tenants of your building. Our goal is to significantly increase efficiency, increase buoyancy times and speed up service interventions to ensure that mobility devices are still operating as they should. Through the use of the Internet of Things with solutions like MAX and HoloLens, thyssenkrupp Elevator is part of the digital age and changing the way the elevator industry offers maintenance services. Our specialists provide ongoing training to our service technicians. This ensures that our technicians are familiar with all elevator systems, the latest technologies and the best solutions to quickly solve all types of technical problems. Bronze-level coverage is a limited set that provides basic services for buildings that require minimal monitoring.

From technical know-how to the supply of spare parts, ITS support makes our service unique in the world. You know where you need assistance, next View Equipment Operational status and service for your entire portfolio, 24 hours a day, in your national language. The activity is divided into five divisions, four of which focus on regional elevators (Central/East/North Europe, Southern Europe/Africa/Middle East, America and Asia/Pacific).

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